Is your organization ready to join the thousands of organizations who are using the Baldrige Criteria as their roadmap on the journey towards excellence?

Click here to request your Complimentary Information CD.

 

 



 



Quips & Quotes

Please feel free to visit this page often as it's a work in progress.  These are quotes that over the years have resonated with me.  If you have a favorite quote that you want to share, please email it to bob@robertbitner.com.

Thanks, and enjoy,

Management is doing things right; leadership is doing the right things.

Peter Drucker 

 

Just go out and make yourself useful.

 Peter Drucker

 The noblest search is the search for excellence.

Lyndon Johnson

 If you work just for the money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

Ray Kroc 

 Don't find fault, find a remedy.

Henry Ford

Strive for perfection in everything. Take the best that exists and make it better. If it doesn't exist, create it. Accept nothing nearly right or good enough.

Henry Royce

Whatever is worth doing at all is worth doing well.

English Proverb

Excellence is the gradual result of always wanting to do better.

Pat Riley

Even if you are on the right track, you will get run over if you just sit there.

Will Rogers 

There's only one way to succeed in anything, and that's to give it everything.

  Vince Lombardi

 Worry about being better; bigger will take care of itself. 

Gary Comer

The secret of joy in work is contained in one word - excellence. To know how to do something well is to enjoy it.

Pearl S. Buck  

Quality is never an accident.  It is always the result of intelligent effort.

John Ruskin 

You can either take action or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

Peter F. Drucker

If you think you are going to be successful running your business in the next 10 years the way you did in the last 10 years, you're out of your mind.  To succeed, we have to disturb the present.

Roberto Goizueta 

 

Every day you've got to get up and play hard.

Jeff Immelt

Leadership is demonstrated at the moment of need. You learn to be a leader by acting, by doing.

Carlos Ghosn

If you'll not settle for anything less than your best, you will be amazed at what you can accomplish in your lives.

Vince Lombardi

Time is limited, so I better wake up every morning fresh and know that I have just one chance to live this particular day right, and to string my days together into a life of action, and purpose.

Lance Armstrong

Celebrate what you've accomplished, but raise the bar a little higher each time you succeed.

Mia Hamm

In the end, an organization is nothing more than the collective capacity of its people to create value.

Lou Gerstner

It's not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.

Charles Darwin

Perpetual optimism is a force multiplier.

Colin Powell

The quality of a leader is reflected in the standards they set for themselves.

Ray Kroc

Failure is only an opportunity to begin again more intelligently.

Henry Ford

The best way to predict the future is to create it.

Peter Drucker

The old days of "continuous improvement" seem as leisurely as a picnic from the past. In this chaotic and complex twenty-first century, the pace of evolution has entered warp speed, and those who can't learn, adapt, and change moment to moment simply won't survive.

Unknown

Celebrate what you've accomplished, but set the bar a little higher each time you succeed.

Mia Hamm

Never doubt that a small group of thoughtful citizens can change the world. Indeed, it's the only thing that ever has.

Margaret Mead

Time is limited, so I better wake up every morning fresh and know that I have just one chance to live this particular day right, and to string my days together into a life of action and purpose.

Lance Armstrong

One who fears failure limits his activities.

Henry Ford

In the pursuit of excellence, doing something is usually less expensive than doing nothing.

Robert Bitner

You miss 100% of the shots you never take.

Wayne Gretzky

It's not the mountain we conquer, but ourselves.

Sir Edmund Hillary

In the middle of difficulty lies opportunity.

Albert Einstein

It's hard to beat a person who never gives up.

Babe Ruth

If a man take no thought about what is distant, he will find sorrow near at hand.

Confucius

Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.

Warren G. Bennis

Success is the child of audacity.

Benjamin Desraeli

Don't be afraid to take a big step. You can't cross a chasm in two small jumps.

David Lloyd George

You will never change your life until you change something you do daily.  The secret of your success is found in your daily routine.

John C. Maxwell

You will be as small as your controlling desire, as great as your dominant aspiration.

James Allen

To do a common thing uncommonly well brings success.

Henry John Heinz

He is afraid of doing too much always does too little.

German Proverb

Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.

Conrad Hilton

I am a great believer in luck, and I find that the harder I work, the more I have of it.

Stephen Leacock

You can be the star of the hour if you make the minutes count.

Anonymous

Success is a little like wrestling a gorilla. You don't quit when you're tired - you quit when the gorilla is tired.

Robert Strauss

The highest reward for your work is not what you get for it, but what you become by it.

John Maxwell

Until you value yourself, you won't value your time.  Until you value your time, you will not do anything with it.

M. Scott Peck

The reward for work well done is the opportunity to do more.

Jonas Salk

Chance favors only the prepared mind.

Louis Pasteur

The key to success is for you to make a habit throughout your life of doing the things you fear.

Vincent Van Gogh

Opportunity is missed by most people because it is dressed in overalls and looks like work.

Thomas Edison

Always design a thing by considering it in its next larger context - a chair in a room, a room in a house, a house in an environment, an environment in a city plan.

Eliel Saarinen

The real voyage of discovery consists not in seeking new landscape but in having new eyes.

Proust

Unless commitment is made, there are only promises and hopes...but no plans.

Peter Drucker

The leaders who work most effectively, it seems to me, never say 'I.' And that's not because they have trained themselves not to say 'I.' They don't think 'I.' They think 'we'; they think 'team.' They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but 'we' gets the credit.... This is what creates trust, what enables you to get the task done.

Peter Drucker

Every morning in Africa a gazelle wakes up. It know it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up. It knows it must outrun the slowest gazelle or it will starve to death. It doesn't matter whether you are a lion or a gazelle -- when the sun comes up, you had better be running.

unknown

We are that which we repeatedly do. Excellence, therefore is not an act, but a habit.

Aristotle

Before everything else, getting ready is the secret to success.

Henry Ford

Nothing strengthens the judgment and quickens the conscience like individual responsibility.

Elizabeth Cady Stanton

Unless a man undertakes more than he possibly can do, he will never do all that he can.

Henry Drummond

The most important thing in communication is to hear what isn't being said.

Peter Drucker

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free -- and worth a fortune.

Sam Walton

There's a way to do it better - find it.

Thomas Edison

Efforts and courage are not enough without purpose and direction.

John F. Kennedy

Knowing is not enough; we must apply. Willing is not enough; we must do.

Johann Goethe

Get a good idea, and stay with it. Dog it, and work at until it's done, and done right.

Walt Disney

The task of a leader is to get his people from where they are to where they have not been.

Henry Kissinger

Patience, persistence and perspiration make an unbeatable combination for success.

Napoleon Hill

He who is not courageous enough to take risks will accomplish nothing in life.

Muhammad Ali

The will to win, the desire to succeed, the urge to reach your full potential... these are the keys that will unlock the door to personal excellence.

Eddie Robinson

If we did all the things we are capable of doing, we would literally astound ourselves.

Thomas Edison

Excellence is not an exception, it is a prevailing attitude.

Colin L. Powell

It is time for us all to cheer for the doer, the achiever - the one who recognizes the challenge and does something about it.

Vince Lombardi

There is only one valid definition of business purpose: to create a customer.

Peter Drucker

We make a living by what we get, we make a life by what we give.

Sir Winston Churchill