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Is your
organization ready to join the thousands of organizations who are
using the Baldrige Criteria as their roadmap on the journey towards
excellence?
Click
here to request your Complimentary Information CD.
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Why Baldrige
How would you answer the following questions?- Is your organization giving you the results that you believe it's capable of?
- Are you able to target those initiatives that provide the greatest return on the investment of time and resources?
- Are the actions of your employees, departments, and functions all aligned toward the same overall goals and objectives?
- Does your organization have a culture that will never be satisfied with second best?
World class organizations generally have three things in common.- They have an unwavering focus on not only meeting, but exceeding customer expectations.
- They devote resources to improving organizational capabilities. While most organizations have a goal of doing more with less, these organizations have a structured approach in place for accomplishing it.
- They have a culture that promotes and encourages organizational and personal learning. They understand the importance of being able to embrace change faster than the competition.
Many of these world class organizations are using the Malcolm Baldrige Criteria to identify, prioritize, and implement improvement initiatives from an overall systems perspective. They stay focused and always strive to execute flawlessly. These organizations know that high-performing organizations are learning organizations. They systematically evaluate and improve everything they do. They understand the importance of getting better at getting better! An assessment using the Baldrige Criteria examines the following aspects of an organization:
How senior leaders address values, directions, and performance expectations, as well as a focus on customers and other stakeholders.
How the organization develops strategic objectives and action plans. Also, how those strategic objectives and action plans are deployed and how progress is measured.
How the organization determines requirements, expectations, and preferences of customers and markets.
How the organization selects, gathers, analyzes, manages, and improves its data, information, and knowledge assets.
How the organization’s work systems enable employees to develop and use their full potential in alignment with the organizations overall objectives.
How the organization develops, manages, and systematically improves its key processes, including product, service, and key support processes.
How the organization is performing in key business areas - product and service outcomes, customer satisfaction, financial and marketplace performance, human resource results, operational performance, and leadership and social responsibility.
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